Shipping Policy:
At Shepp City Garden Equipment, we strive to provide our customers with efficient and reliable shipping services. Please review our shipping policy below:
- In-Stock Items:
- If the item is in stock, we will ship it within one business day.
- You will receive a confirmation email with tracking information once your order has been shipped.
- Special Order Items:
- Special order items are typically shipped within 5 business days.
- We will notify you of the estimated shipping date once your order has been processed.
- Shipping Rates and Delivery Times:
- Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination.
- Delivery times vary depending on your location and the shipping method selected at checkout.
- Free Shipping:
- We offer free shipping on orders over $250, excluding large bulky items.
- For large bulky items, we will contact you with a shipping quote.
- Local Pickup:
- Local pickup is available at our store located at 42-44 Benalla Rd, Shepparton, VIC 3630.
- Please select “Local Pickup” at checkout and wait for an email confirmation before coming to pick up your order.
Returns Policy:
We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below:
- Return Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase is required for all returns.
- Non-Returnable Items:
- Special order items
- Clearance items
- Gift cards
- Return Process:
- To initiate a return, please contact our customer service team at (03) 5821 0045 or email us at admin@sheppcitygardens.com.au.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Refunds:
- Once we receive and inspect your return, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Please note that shipping charges are non-refundable.
- Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receipt.
- We will arrange for a replacement or refund, and provide instructions for returning the damaged or defective item.
If you have any questions about our shipping and returns policy, please do not hesitate to contact us. Your satisfaction is our top priority.
Contact Information:
Thank you for shopping with Shepp City Garden Equipment!
