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Shipping Policy:
At Shepp City Garden Equipment, we strive to provide our customers with efficient and reliable shipping services. Please review our shipping policy below:
- In-Stock Items:
- If the item is in stock, we will ship it within one business day.
- You will receive a confirmation email with tracking information once your order has been shipped.
- Special Order Items:
- Special order items are typically shipped within 5 business days.
- We will notify you of the estimated shipping date once your order has been processed.
- Shipping Rates and Delivery Times:
- Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination.
- Delivery times vary depending on your location and the shipping method selected at checkout.
- Free Shipping:
- We offer free shipping on orders over $250, excluding large bulky items.
- For large bulky items, we will contact you with a shipping quote.
- Local Pickup:
- Local pickup is available at our store located at 42-44 Benalla Rd, Shepparton, VIC 3630.
- Please select “Local Pickup” at checkout and wait for an email confirmation before coming to pick up your order.
Returns Policy:
We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below:
- Return Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase is required for all returns.
- Non-Returnable Items:
- Special order items
- Clearance items
- Gift cards
- Return Process:
- To initiate a return, please contact our customer service team at (03) 5821 0045 or email us at admin@sheppcitygardens.com.au.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Refunds:
- Once we receive and inspect your return, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Please note that shipping charges are non-refundable.
- Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receipt.
- We will arrange for a replacement or refund, and provide instructions for returning the damaged or defective item.
If you have any questions about our shipping and returns policy, please do not hesitate to contact us. Your satisfaction is our top priority.
Contact Information:
- Phone: (03) 5821 0045
- Email: admin@sheppcitygardens.com.au
- Address: 42-44 Benalla Rd, Shepparton, VIC 3630
Thank you for shopping with Shepp City Garden Equipment!
Why Choose Shepp City Garden Equipment for All Your Equipment and Spare Parts Needs?
When it comes to garden equipment, finding the right products and reliable spare parts can be overwhelming. Big box stores might offer a wide selection, but they often fall short on personalized service, expertise, and product quality. At Shepp City Garden Equipment, we specialize in providing top-tier equipment and genuine spare parts, backed by expert support and fast, Australia-wide delivery. Whether you’re looking for the perfect mower or the right part to keep your tools in top condition, we’ve got you covered.
Why We’re the Best Choice for Equipment and Parts
- Australia-Wide Shipping: No matter where you are, we offer reliable shipping for both equipment and spare parts. You can count on fast delivery so you can get to work without unnecessary delays.
- Fast Delivery: Time is money. That’s why we ensure that your garden equipment and parts arrive as quickly as possible, allowing you to keep your operations running smoothly.
- Top-Quality Equipment: We stock industry-leading brands such as Gravely, Bushranger, Cub Cadet, Rover, Hustler, Cox, Ferris, Victa, Shindaiwa, Echo, Masport, Pellenc, DeWalt, Atom, Westinghouse, and more. Whether you’re a homeowner or a professional landscaper, we have the right tools to get the job done.
- Comprehensive Spare Parts Selection: From mowers to whipper snippers, we carry an extensive range of genuine parts to keep your equipment running smoothly. Our selection includes Briggs & Stratton genuine parts, ensuring the best performance and fit.
- Expert Support: You’re never on your own when you shop with us. Our knowledgeable staff is ready to provide personalized recommendations for both equipment and parts, ensuring you get exactly what you need to get the job done right.
The Shepp City Garden Equipment Advantage
When you choose us, you’re not just getting a product—you’re investing in peace of mind. We believe that customers deserve quality equipment that lasts and reliable parts that keep your tools in peak condition.
- Genuine Quality: Unlike big box stores that often push low-cost, low-quality options, we prioritize genuine, top-tier equipment and parts that are built to last. This means fewer headaches for you and more reliable results.
- Local and Trusted: By buying from Shepp City Garden Equipment, you’re supporting a local small business that’s dedicated to offering unbeatable service. Every purchase helps us continue to provide expert advice, high-quality products, and a commitment to your success.
- Convenient Location: We’re not just online—visit us at 42-44 Benalla Rd, Shepparton, next to Total Tools, where you can see our products in person and get face-to-face support from our team.
- Unmatched Customer Service: Need help? We’re just a phone call away at (03) 5821 0045, or email us at mat@sheppcitygardens.com.au. We’re here to answer your questions and ensure you get the support you need, whether it’s equipment recommendations or finding the right spare part.
Get the Competitive Edge Over Big Box Stores
At Shepp City Garden Equipment, we offer more than just equipment—we offer value. You’ll receive personalized service, higher-quality products, and expert guidance that big box stores like Bunnings simply can’t match. Why settle for less when you can have the best?
Take Action Today
Don’t wait until your equipment breaks down or your project falls behind. Visit us today to find the right tools and parts to keep your yard or business looking sharp. Whether you’re buying new equipment or searching for replacement parts, Shepp City Garden Equipment ensures that you’ll have the products and support you need to succeed.
Shop with confidence at Shepp City Garden Equipment—where expert service, top-quality products, and customer satisfaction come first.
